CRO Manifesto
guideline #
182

Use Branded & Clear Imagery in Empty Cart Suggestions

context

A plain list of text-based product recommendations in an empty cart feels uninspiring and easy to ignore. Without engaging visuals, users may not feel compelled to continue shopping.

Why?

Use high-quality, branded imagery to highlight collections or best sellers in the empty cart space. This visually reinforces your brand while making products more appealing, encouraging users to explore and complete a purchase.

Content
  • Your cart abandonment rate is above 70% and empty cart page has high bounce rates (80%+)
  • Analytics show users spend less than 10 seconds on your empty cart page before leaving
  • Your empty cart currently shows basic text recommendations or generic "continue shopping" buttons
  • You're running Shopify, WooCommerce, or similar platform with customizable cart templates
  • Your store has at least 20+ products and established best-sellers or featured collections

Transform your empty cart into a visual shopping opportunity with these platform-specific steps:

  1. Shopify Implementation: Navigate to Online Store > Themes > Edit Code. Locate cart.liquid or cart-empty-state.liquid template.
  2. Design Specifications: Use high-resolution product images (minimum 800x800px) with consistent aspect ratios. Create a grid layout showing 4-6 products on desktop, 2-3 on mobile.
  3. Content Strategy: Feature your top 3 collections or best-selling products. Include product titles, prices, and quick "Add to Cart" buttons beneath each image.
  4. Code Structure: Replace existing empty cart content with:

<div class="empty-cart-suggestions">
<h2>You might love these</h2>
<div class="product-grid">
{% for product in collections['featured'].products limit: 6 %}
<div class="product-card">
<img src="{{ product.featured_image | img_url: '400x400' }}" alt="{{ product.title }}">
<h3>{{ product.title }}</h3>
<p>{{ product.price | money }}</p>
<button onclick="addToCart({{ product.variants.first.id }})">Add to Cart</button>
</div>
{% endfor %}
</div>
</div>

Timeline: 2-3 hours for basic implementation, additional 1-2 hours for mobile optimization and testing.

  • Empty Cart Engagement: Track time on page increase of 40-80% and bounce rate reduction of 15-25%
  • Cart Recovery Rate: Measure visitors who add products after viewing empty cart (target 8-15% improvement)
  • Revenue from Empty Cart: Monitor conversion value generated from empty cart product clicks
  • Results Timeline: Expect initial improvements within 1-2 weeks, with full impact visible after 4-6 weeks of data collection using Google Analytics Enhanced Ecommerce or Shopify Analytics
  • AVOID: Using low-quality or inconsistent product images that look unprofessional and hurt brand perception. BEST PRACTICE: Maintain consistent lighting, backgrounds, and image dimensions across all suggestions.
  • AVOID: Showing too many products (10+) that overwhelm users and create decision paralysis. BEST PRACTICE: Limit to 4-6 carefully curated products that represent your best offerings.
  • AVOID: Generic "Continue Shopping" buttons that provide no clear direction. BEST PRACTICE: Use specific CTAs like "Add to Cart" or "Shop [Collection Name]" for each product.
  • AVOID: Forgetting mobile optimization where cramped layouts make products unclickable. BEST PRACTICE: Test on mobile devices and ensure minimum 44px touch target sizes.
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