CRO Manifesto
guideline #
180

Add a "Shop All" Option in Empty Cart

context

Some users may not have a specific product in mind but are still interested in browsing. If your empty cart only suggests a few collections, they might feel limited in their choices.

Why?

Including a "Shop All" button allows users to explore your full catalog effortlessly. This keeps them engaged, encourages browsing, and increases the chances of them finding something they want to buy.

Content
  • Your empty cart abandonment rate is above 70% and visitors spend less than 15 seconds on the empty cart page
  • Google Analytics shows high bounce rates from cart page with users not navigating to product or collection pages
  • Your empty cart currently only displays 2-4 featured collections, limiting browsing options for undecided shoppers
  • You have 50+ products across multiple categories and want to maximize product discovery opportunities
  • Works on all major platforms (Shopify, WooCommerce, Magento) with basic theme customization access

Add a prominent "Shop All" button to your empty cart page that directs users to your complete product catalog.

  1. Shopify Implementation: Navigate to Online Store > Themes > Edit Code, then locate cart-empty-state.liquid or similar template file
  2. Button Placement: Position the "Shop All" button above existing collection suggestions, using your primary CTA button styling for consistency
  3. Technical Specs: Make button minimum 44px height for mobile tap targets, full-width on mobile (100%), and 200-250px width on desktop with center alignment
  4. Code Implementation: Add this Shopify liquid code:<a href="/collections/all" class="btn btn-primary empty-cart-cta">
    Shop All Products
    </a>
  5. Mobile Optimization: Stack the "Shop All" button above collection thumbnails on mobile, maintain horizontal layout on desktop with proper spacing (20px margins)
  6. Timeline: Implementation takes 1-2 hours including testing across devices
  • Empty Cart Engagement Rate: Track clicks from empty cart to product pages - expect 15-25% improvement within 2-3 weeks
  • Session Duration: Monitor average time spent browsing after empty cart visit - target 20-30% increase in session length
  • Conversion Recovery Rate: Measure purchases completed by users who started with empty cart - aim for 5-8% improvement
  • Product Page Views: Use Google Analytics to track navigation from cart to product pages - expect 25-40% increase in product discovery
  • AVOID: Using generic "Continue Shopping" text instead of specific "Shop All" or "Browse All Products" - users need clear direction to your full catalog
  • BEST PRACTICE: Use action-oriented copy that specifically mentions accessing your complete product range
  • AVOID: Placing the "Shop All" button below collection suggestions where it gets buried and overlooked by users
  • BEST PRACTICE: Position "Shop All" prominently above other options to give users immediate access to browse everything
  • AVOID: Linking to a filtered collection page that doesn't show your complete inventory
  • BEST PRACTICE: Ensure the link goes to /collections/all or equivalent page showing your entire product catalog
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