Visual Storytelling: Why Habibi New York Chose Glued

Learn and steal the strategy that we used to help boost key metrics so you can implement it and see similar metric lifts.

In this case study, we'll unpack how Habibi NY successfully launched seasonal fragrance campaigns that converted luxury buyers without physical product interaction, achieving strong performance through trust-building and experience design. More importantly, you'll discover how to escape the sensory gap that kills conversions for experience-based products: trying to sell features when you should be selling feelings. These strategies will show you how to build desire for products that customers can't fully evaluate online, turning digital limitations into competitive advantages.

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At glance

For context, we're a team of top strategists, designers, writers, and developers who've helped 350+ DTC brands boost conversions through web, email, and landing page optimization.

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Otherwise, enjoy the read and steal what works for your brand.

Company

Habibi NY is a luxury fragrance brand creating artisanal scents that blend Middle Eastern traditions with contemporary sophistication, but here's what matters for your strategy: they represent the ultimate digital commerce challenge—selling a completely sensory experience through screens and pixels. Like every premium brand that relies on physical interaction, they faced the impossible task of conveying luxury, quality, and desirability for products that customers couldn't smell, touch, or truly experience before purchasing. Sound familiar? Every marketing leader selling experiential or sensory products faces this paradox: your product's best features are exactly what digital channels can't communicate.

Headquarters
New York, New York
Industry
Luxury Goods
services
Web Branding
A/B Testing
Shopify Development
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The "You Can't Smell Through Screens" Challenge

You know that moment when you realize your entire value proposition depends on something that's impossible to communicate online? That's exactly where Habibi NY found themselves when planning their Mother's Day and Father's Day seasonal campaigns. In physical retail, fragrance sales rely on sampling, personal consultation, and immediate sensory feedback—none of which translates to ecommerce landing pages.

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Here's what every luxury brand discovers when moving online: digital channels are terrible at communicating the very experiences that justify premium pricing. Customers buying a $150 fragrance want to feel confident about scent, longevity, and the luxury experience they're investing in, but traditional product pages can't deliver that confidence. We knew from our initial strategy sessions that Habibi's challenge wasn't unique to fragrance—it's the same problem facing wine brands, skincare companies, and any product where the purchase decision depends on sensory qualities that can't be digitized. At Glued, we've learned that when you can't sell the experience directly, you have to sell the story that creates the experience.
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Building Desire Through Narrative and Authority

This is where most luxury brands completely miss the opportunity online. They try to replicate the in-store experience digitally instead of creating a different but equally compelling digital experience. At Glued, we approach sensory products differently: we build desire through storytelling, authority, and social proof rather than trying to simulate physical interaction.

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Every marketing executive with premium or experiential products faces this creative challenge: how do you justify luxury pricing when customers can't fully evaluate what they're buying? For Habibi's Desert Oud and Jasmin Oud landing pages, we focused on the perfume creator's expertise, the rarity and sourcing of ingredients, and the cultural heritage behind each fragrance. Instead of trying to describe how the scents smell, we told the story of why they exist and what they represent. Our approach proved that when customers can't evaluate the product directly, they evaluate everything around it—the brand story, the creator's credibility, the ingredient quality, and the experience other customers had. At Glued, we believe that luxury isn't about the product features; it's about the confidence customers feel in their decision to invest.

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When Story Becomes Product

Here's the truth that transforms how premium brands think about digital marketing: online, the story isn't supporting the product—the story is the product until it arrives. Habibi's seasonal campaigns succeeded because we treated each landing page as a complete luxury experience rather than just product information. Customers weren't buying fragrance; they were buying confidence in their choice and excitement about the experience.

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You know that pressure you feel to justify premium pricing without being able to demonstrate premium value directly? This approach eliminates that anxiety entirely. The landing pages performed strongly during both seasonal campaigns because they gave customers everything they needed to feel smart about spending on luxury fragrance: expert credentials, ingredient transparency, cultural authenticity, and customer validation. At Glued, we've seen this pattern repeatedly in luxury categories: when you can't prove value through product trial, you prove it through brand authority and customer confidence. The success of both Desert Oud and Jasmin Oud campaigns proved that seasonal fragrance marketing can work online when you design for trust first and features second.

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Key Takeaways: Selling Sensory Products

If you're struggling to convert premium customers for products they can't fully evaluate online, these insights will change your approach to digital luxury marketing. The opportunity is massive because most experiential brands are still trying to recreate physical retail online instead of creating superior digital experiences.

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1. Sell the creator, not just the creation: Customers buying luxury fragrances online are really buying trust in the perfumer's expertise and vision. We highlighted Habibi's perfume creator prominently because when customers can't smell the product, they need to trust the nose that created it. At Glued, we've learned that personal authority translates to product confidence in ways that feature lists never will. If you want to book a call with us, we can show you exactly how this creator-focused approach works for your premium products.

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2. Ingredient storytelling builds value perception: You've probably seen fragrance descriptions that focus on scent profiles, but customers can't interpret "woody base notes with floral top notes" without smelling them. Instead, we told the story of where ingredients came from, why they were chosen, and what they represent culturally. Rare oud from specific regions, jasmine harvested at dawn, traditional extraction methods—these details create value that customers can understand and appreciate.

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3. Seasonal urgency works differently for luxury products: Most seasonal campaigns focus on discounts or limited time, but luxury buyers respond to seasonal relevance and gifting confidence. At Glued, our Mother's Day and Father's Day campaigns emphasized these fragrances as thoughtful, sophisticated gifts that demonstrate care and taste rather than as products that need to sell quickly.

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4. Social proof needs to address purchase confidence, not just satisfaction: Standard product reviews focus on whether customers like the scent, but luxury fragrance buyers need to know they made a smart investment. We structured testimonials and social proof to address the specific anxieties of buying premium fragrance online: longevity, quality, uniqueness, and gift appropriateness.

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5. Digital luxury requires different metrics than digital retail: Here's the insight that every premium brand should take to their next campaign evaluation: luxury digital marketing success can't be measured only by immediate conversion rates. At Glued, we've learned that premium campaigns often have longer consideration cycles but higher lifetime value, better word-of-mouth, and stronger brand loyalty. Start with our Free Website Audit & Redesign to see exactly how your current approach performs with luxury buyers, and discover why selling the experience is always more effective than trying to replicate the experience online.

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These metrics reflect performance at the time our implementations were measured and analyzed. Results may vary over time as products evolve, market conditions change, or additional modifications are made.

When your traffic reaches product pages but doesn't convert, you need someone who understands that the devil is in the details, not the dramatics.

Increase in Conversion Rates

+11%

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When your brand outgrows its original positioning but you can't afford to lose momentum, you need someone who understands how to expand strategically without confusing existing customers.

Increase in Net Sales

+185%

Increase in Orders

+283%

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When you have 160,000 subscribers but only 13% are actually engaged, you need someone who understands that bigger lists don't always mean bigger revenue.

Increase in Open Rates

+75%

Revenue Generated

+320K

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When your email metrics look decent but your revenue attribution doesn't, you need someone who optimizes for dollars, not just opens.

Increase in CTRs

+80%

Increase in Open Rates

+34%

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When everyone in your category sounds the same, you need to test completely different stories to find the one that actually converts your audience.

Increase in Transactions

+100%

Increase in ARPU

+61%

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When you have a diverse product range that customers don't immediately understand, you need someone who can transform confusion into compelling stories that drive action.

Increase in Conversion Rates

+141%

Increase in Net Sales

+212%

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When your target audience has been ignored by modern web design, you need someone who actually understands how different demographics interact with websites.

Increase in Conversion Rates

+122%

Increase in Net Sales

+212%

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When every dollar of ad spend gets scrutinized, you need an approach that delivers more conversions with less investment, not just prettier pages.

Increase in Conversion Rate

+407%

Increase in ROAS

+208%

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When your core product lacks inherent aspiration, you need to build desire around the community and creativity it enables, not just the features it offers.

Increase in Conversion Rates

+34%

Increase in Conversion Value

+164%

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When your internal team needs to move fast without waiting for developers, you need components that actually work like they should.

Increase in Conversion Rate

+33%

Increase in Add-to-Cart Rates

+52%

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Learn and steal the strategy that we used to help boost key metrics so you can implement them and see similar metric lifts.

Increase in Conversion Rate

+42%

Increase in Average Order Value

+45%

read case study
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