CRO Manifesto
guideline #
54

Tell Your Brand Story to Build Trust

context

In a crowded market, users don’t just buy products—they buy into brands they trust and relate to. If you don’t communicate who you are, you risk being just another option.

Why?

A dedicated brand section helps users connect with your mission, values, and story. When shoppers feel aligned with your brand, they’re more likely to trust you, engage, and convert.

Content
  • Your homepage bounce rate is above 60% and average session duration is under 90 seconds
  • You're seeing strong product page engagement but weak homepage-to-product conversion rates (under 25%)
  • Your brand sells in competitive categories like beauty, wellness, or lifestyle where differentiation matters
  • You have at least 1,000+ monthly visitors and established brand messaging beyond just product features
  • Your current homepage focuses primarily on products without dedicated space for brand story or values

Add a dedicated brand story section to your homepage, positioned between your hero section and product showcase.

  1. Shopify Setup: Navigate to Online Store > Themes > Customize. Add a new section called "Brand Story" with custom HTML block. Set section width to full-width with 60px top/bottom padding.
  2. Content Structure: Create a two-column layout (50/50 split on desktop, stacked on mobile). Left column: brand image or founder photo (minimum 800x600px). Right column: 150-200 word story focusing on your "why" and mission.
  3. Visual Specifications: Use your secondary brand color for section background. Text should be 16px minimum with 1.5 line spacing. Include one clear CTA button linking to full About page.
  4. Mobile Optimization: Stack content vertically with image first, then text. Reduce padding to 40px top/bottom on mobile devices.
  5. Implementation Time: 2-4 hours for design and copywriting, plus 1-2 hours for mobile testing and optimization.

/* Basic CSS for brand story section */
.brand-story {
padding: 60px 20px;
background: var(--secondary-color);
}
.brand-story__content {
max-width: 1200px;
margin: 0 auto;
display: grid;
grid-template-columns: 1fr 1fr;
gap: 40px;
}
@media (max-width: 768px) {
.brand-story__content {
grid-template-columns: 1fr;
gap: 30px;
}
}

  • Homepage Engagement: Track 15-25% increase in average session duration and 20-30% decrease in bounce rate within 3-4 weeks
  • Brand Page Traffic: Monitor 40-60% increase in About page visits from homepage referrals
  • Conversion Metrics: Measure 8-15% improvement in homepage-to-product page click-through rate
  • Email Signups: Track 10-20% increase in newsletter subscriptions from homepage visitors using Google Analytics goals and UTM parameters
  • AVOID: Writing generic brand stories that focus on product features instead of emotional connection and brand mission
  • BEST PRACTICE: Focus on your founder's personal journey or the specific problem your brand solves for customers
  • AVOID: Placing brand story below the fold or at the bottom of your homepage where visibility is minimal
  • BEST PRACTICE: Position brand story in the first 2-3 sections of your homepage for maximum impact
  • AVOID: Using low-quality or stock images that don't authentically represent your brand or team
  • BEST PRACTICE: Invest in original photography showing real founders, team members, or behind-the-scenes content
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